Terms and Conditions

UK Delivery

Orders for gift certificates only will be posted first class on the same day, if the order is received before 10am. Gift certificate only orders received after 10am will be posted the next day, unless you have requested a later date.

As a small rural business with no permanent local postal service, we regret that we cannot dispatch parcels every day. Goods will however be dispatched within a maximum of five full working* days unless stock is stated as taking longer to be dispatched or we are taking a break. If we are taking a break, or planning to, we will post information here and on the the shop front page. 

During peak demand we may offer next day delivery options, providing the items are in stock. During such times these exceptional delivery times will be posted here and possibly elsewhere on the website. 

Christmas 2017: From Wednesday November 29th until Thursday 21st December 2017 orders received before 4pm will be packaged that day and will be dispatched at least twice a week. 2nd class orders recieved by 9pm on Tuesday 19th December will be posted on Wednesday 20th and first class orders received by 9pm on Wednesday 20th will be posted on Thursday 21st.

*working days means all days other than Saturday, Sunday and Public Holidays.


Delivery outside the UK

We regret that delivery is not available outside the UK. However we are working on downloadable pattern sales on Ravelry, so please use the contact form to let us know if you would like to be informed when these are available.


Ordering from outside the UK

If you order from outside the UK for delivery within the UK and your credit card is declined, it is likely to have been stopped by your bank and you will need to contact then to authorise the transaction.


Postal Rates

We try to keep postal charges as low as possible. Our minimum charge of £1.30 for delivery will be applied to all items that can be sent as a letter/large letter. All other orders will be charged either at a flat rate of £3.95 and will be sent by second class post. However, there may occasionally be times when we offer next day delivery options, or other postage rates**. Any offers or changes in postal rates will be posted on this page and possibly elsewhere on the website.

The packaging we use may be recycled – we like to do this when possible to reduce waste. If your purchase is packed in recycled packaging, we assure you your parcel will be well wrapped.


Stock Levels

Every effort is made to keep stock levels updated. However, as we sometimes take our woolly goodness out into the world to sell face to face, stock levels may very occasionally be inaccurate. In the unlikely event an item sells out before levels are updated, we will contact you as soon as possible to advise alternative options. We will, however, always aim to update as soon as possible after taking stock of what we have sold on the road.


Ways to Pay

We accept payment by credit and debit card and cheques.

Website payments are processed securely through Worldpay and we do not receive any of your card details with this method.

If you wish to pay by cheque, please email us your order. Orders paid by cheque will not be dispatched until the payment has cleared our account.


Returns

We take great care to ensure that photographs and text descriptions are a true representation of our products, so that you receive items that you are happy with. We hope you will be thrilled with every item purchased from The Dartmoor Yarn Company, but if you are not satisfied please notify us in writing via email within 7 working* days of receipt. 

We will exchange or refund standard items as long as the goods are returned in a new and unused, re-saleable condition within fourteen days of receipt (this includes the packaging/labels). If items are returned in a lesser condition, we reserve the right not to refund.

Please include a copy of your delivery note when returning items.

When returning an item, we recommend that you use a recorded service as we cannot be held responsible for items that are lost or damaged in the post. Items remain your responsibility until they reach us.

Delivery charges and return postage will only be refunded if the item is found to be faulty. 

Should an item arrived damaged/incomplete, you must inform us within 24 hours of delivery to arrange for a replacement or refund. Replacements will only be available if stock levels permit.

In accordance with the Distance Selling Regulations of 2000, personalised or bespoke items cannot be returned or refunded unless faulty.

*working days means all days other than Saturday, Sunday and Public Holidays.


Product Advice

Whilst we are happy to give advice on our products, we cannot accept responsibility or liability as conditions of use are beyond our control.  

Click here for information on using and caring for our yarn.


Use of Website

Links out of this website (including from the blog) are not under the control of The Dartmoor Yarn Company and we take no responsibility for the content, information, services or products they provide. Whilst we may think the information provided by any links to be useful additions to the information we provide, we do not endorse any third-party and you are responsible for deciding whether the information or service on that website is suitable for your needs.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

The Dartmoor Yarn Company cannot accept any responsibility for the consequences of any errors or omissions on this website. Any reliance you place on information found on this site or that we have linked to on other websites will be at your own risk. The Dartmoor Yarn Company, its agents and employees, are not liable for any losses or damages arising from your use of this site.

This contract shall be governed by and construed in accordance with the laws of England.

E: info@thedartmooryarncompany.co.uk