Terms and Conditions

UK Delivery

Orders for gift certificates only will be posted first class on the same day, if the order is received before 10am. Gift certificate only orders received after 10am will be posted the next day, unless you have requested a later date.

There is FREE postage on all paper copies of patterns. If you order more than ten patterns, you will need to make separate orders of up to ten patterns to receive free postage.

Due to EU law we are unable to sell PDF downloads of patterns on this website. However there are links from the pattern pages if you wish to purchase them from Ravelry or Love Knitting.  

Orders that qualify for large letter rate postage will be sent by first class post. Larger orders will be sent by second class post**.

Our current maximum postage charge is £2.90. This is the cost of sending a small parcel, so good value for most orders, but unfortunately if you only want a single ball of wool, we can't lower it any further, because of their shape. If you are local however, you are welcome to contact us and arrange buy any of our products in person.

As a small rural business with no permanent local postal service, we regret that we cannot dispatch parcels every day. Goods will however be dispatched as soon as possible and within a maximum of five full working* days unless stock is stated as taking longer to be dispatched or we are taking a break. If we are taking a break, or planning to, we will post information here and on the the shop front page. 

**During peak demand we may offer  first class and next day delivery options, providing the items are in stock. During such times these exceptional delivery times will be posted here and possibly elsewhere on the website. 

*working days means all days other than Saturday, Sunday and Public Holidays.


Delivery outside the UK

We regret that delivery is not available outside the UK. However PDF downloads of our patterns are available to purchase from Ravelry and Love Knitting.


Ordering from outside the UK

If you order from outside the UK for delivery within the UK and your credit card is declined, it is likely to have been stopped by your bank and you will need to contact then to authorise the transaction.


Packaging

The packaging we use may be recycled – we like to do this when possible to reduce waste. If your purchase is packed in recycled packaging, we assure you your parcel will be well wrapped.

In order to be more environmentally friendly we offer the option not to have individual balls of wool wrapped in tissue paper. We are also reviewing the way we package some of our kits and hoping to offer new options on them shortly.


Stock Levels

Every effort is made to keep stock levels updated. However, as we sometimes take our woolly goodness out into the world to sell face to face, stock levels may very occasionally be inaccurate. In the unlikely event an item sells out before levels are updated, we will contact you as soon as possible to advise alternative options. We will, however, always aim to update as soon as possible after taking stock of what we have sold on the road.


Ways to Pay

We accept payment by credit and debit card and cheques.

Website payments are processed securely through Worldpay and we do not receive any of your card details with this method.

If you wish to pay by cheque, please email us your order. Orders paid by cheque will not be dispatched until the payment has cleared our account.


Returns

We take great care to ensure that photographs and text descriptions are a true representation of our products, so that you receive items that you are happy with. We hope you will be thrilled with every item purchased from The Dartmoor Yarn Company, but if you are not satisfied please notify us in writing via email within 7 working* days of receipt. 

We will exchange or refund standard items as long as the goods are returned in a new and unused, re-saleable condition within fourteen days of receipt (this includes the packaging/labels). If items are returned in a lesser condition, we reserve the right not to refund.

Please include a copy of your delivery note when returning items.

When returning an item, we recommend that you use a recorded service as we cannot be held responsible for items that are lost or damaged in the post. Items remain your responsibility until they reach us.

Delivery charges and return postage will only be refunded if the item is found to be faulty. 

Should an item arrived damaged/incomplete, you must inform us within 24 hours of delivery to arrange for a replacement or refund. Replacements will only be available if stock levels permit.

In accordance with the Distance Selling Regulations of 2000, personalised or bespoke items cannot be returned or refunded unless faulty.

*working days means all days other than Saturday, Sunday and Public Holidays.


Product Advice

Whilst we are happy to give advice on our products, we cannot accept responsibility or liability as conditions of use are beyond our control.  

Click here for information on using and caring for our yarn.


Use of Website

Links out of this website (including from the blog) are not under the control of The Dartmoor Yarn Company and we take no responsibility for the content, information, services or products they provide. Whilst we may think the information provided by any links to be useful additions to the information we provide, we do not endorse any third-party and you are responsible for deciding whether the information or service on that website is suitable for your needs.

We make every effort to check and test this website during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

The Dartmoor Yarn Company cannot accept any responsibility for the consequences of any errors or omissions on this website. Any reliance you place on information found on this site or that we have linked to on other websites will be at your own risk. The Dartmoor Yarn Company, its agents and employees, are not liable for any losses or damages arising from your use of this site.

This contract shall be governed by and construed in accordance with the laws of England.

E: info@thedartmooryarncompany.co.uk